Contact Us
Get in Touch
Our support team is available to assist you with any questions or concerns you may have about ThePokies. Whether you need help with your account, bonuses, deposits, or withdrawals, we are here to help.
Support Channels
We offer multiple channels for you to reach us:
- Live Chat: Available 24/7 directly through the ThePokies website. This is the fastest way to get assistance.
- Email: Send us a detailed message and we will respond within 24 hours.
- Help Center: Browse our comprehensive FAQ and knowledge base for quick answers to common questions.
Response Times
| Channel | Availability | Typical Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| 24/7 | Within 24 hours | |
| Help Center | Always available | Instant |
What to Include in Your Message
To help us assist you quickly, please include the following information when contacting support:
- Your registered email address or username
- A clear description of your issue or question
- Any relevant screenshots or transaction references
- The date and time the issue occurred
Responsible Gambling Support
If you or someone you know is experiencing issues with gambling, please reach out to the following organisations for confidential support:
- BeGambleAware: Information and support for anyone affected by gambling
- Gambling Therapy: Free online support for problem gamblers worldwide
For all other enquiries, our team is standing by to help you get the most out of your ThePokies experience.
