Privacy Policy
Introduction
This Privacy Policy explains how ThePokies collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
By accessing and using ThePokies website, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: Your name, email address, phone number, date of birth, and residential address when you create an account.
- Payment Information: Deposit and withdrawal details, including transaction history. We do not store full card details on our servers.
- Technical Data: IP address, browser type, device information, and usage patterns collected through cookies and similar technologies.
- Communication Records: Records of your interactions with our customer support team via live chat and email.
How We Use Your Information
The information we collect is used for the following purposes:
- Providing and maintaining our casino services
- Processing deposits and withdrawals
- Verifying your identity and age to comply with regulatory requirements
- Communicating with you about promotions, bonuses, and account updates
- Detecting and preventing fraud, money laundering, and underage gambling
- Improving our website and services based on user feedback and behaviour
Data Security
We employ industry-standard SSL encryption to protect your personal and financial data. All transactions are processed through secure payment gateways, and access to your personal information is restricted to authorised personnel only. We regularly review our security practices to ensure compliance with current data protection standards.
Cookie Policy
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser, but disabling cookies may affect certain features of the website.
Your Rights
You have the right to access, correct, or delete your personal information held by us. To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through our contacts page or via email at our support address.
